FAQ
Fragrants
Start your fragrance journey at Fragrants, a Danish-owned perfume webshop driven by passion and revolutionary visions. We are redefining online perfume shopping by making it as accessible as stepping into a physical store. Fragrants is characterized by integrity, authenticity, and dedicated expertise.
Our curated collection is a testament to an unwavering passion for the art of perfumery, where we guide with precision. Fragrants is not just a webshop; it is a mission. We go beyond the ordinary to inject excitement and sophistication into your perfume experience. Discover a curated world of olfactory pleasures that unites both enthusiasts and newcomers. Your fragrance journey begins here at Fragrants.
We are committed to guiding you through an unforgettable journey, from choosing the perfect perfume to the moment you hold it in your hands. We take full responsibility for the entire process, ensuring that you are covered by our 30-day full return policy, provided the packaging is intact and the perfume is unused.
Choose Fragrants for a perfume shopping experience that is both simple, secure, and professionally guided. Your fragrance journey starts here.
Click here to learn more about our mission
Click here to contact us
Yes, we include samples with orders that contain perfumes/collectibles, as long as we have samples in stock.
The samples are not from the perfume/collectible you purchased, but may come from the same brand or other niche brands.
Which samples you receive depends on what we can decant at the time of the order.
If you have specific requests, you can write them in the order notes, and we will do our best to accommodate them.
If you would like to know exactly what we have available, feel free to contact us via the chat function or email.
Delivery
We offer free delivery in two tiers, based on the shipping destination. Some countries receive free shipping on orders over €100, while others qualify on orders over €200. This structure reflects our actual shipping costs and may be adjusted over time.
Free shipping on orders over €100:
Belgium, Denmark, France, Luxembourg, Monaco, Netherlands, Poland, Germany
Free shipping on orders over €200:
Austria, Bulgaria, Croatia, Czechia, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Portugal, Cyprus, Malta, Romania, Slovakia, Slovenia, Spain, Sweden
All of our products are shipped from our warehouse in Denmark.
During checkout, you have the option to choose delivery to a PostNord parcel shop or PostNord home delivery.
For home delivery, you will generally need to be at home to receive the package. If you are not at home, PostNord may leave the package in your mailbox, provided it fits. Alternatively, the package will be left at your door if PostNord deems it safe. If PostNord does not deem it safe, the package will be delivered to a nearby parcel shop.
Read more about delivery with PostNord here.
When you shop with us, you can expect efficient and reliable delivery. We typically dispatch orders within 1–2 business days.
Delivery times vary depending on the destination:
For Denmark, Sweden, Belgium, Netherlands, Luxembourg, and Germany, you can expect your order within 1–5 business days.
For most other countries, delivery takes approximately 3–7 business days.
For Cyprus and Malta, delivery usually takes 5–8 business days.
Returns
At Fragrants, we are confident that you will love your new perfume, but if you have any doubts when you hold it in your hands, we offer a 30-day full return policy. To claim this, the packaging must be intact and the perfume unused.
If you make a purchase between November 20 and December 10, the return period is extended until the first-coming 10th of January.
If you wish to return a perfume, please contact us via our contact form.
We are currently working on being able to offer perfume exchanges, but as of right now, this is not possible.
Other
We are always ready to help and answer your questions! Contact us via our chat function or through the contact form below:
Need inspiration?
Not sure where to start? Use our test and we’ll give you some suggestions!