Terms and conditions

Terms and conditions at Fragrants

Payment

You can see the accepted payment methods during checkout. Payment will only be charged once the item has been shipped. All prices are in Euro (€) and include Taxes/VAT. We reserve the right for pricing errors and sold-out/discontinued products.

Delivery

We ship to all countries within the EU. Items will be delivered to the shipping address provided at checkout or to a nearby pickup point depending on the selected delivery option.
Your items will be sent and should be delivered via Post Nord, unless the package must be handed over to a different shipping company to complete the delivery.
Note: If you are not home at the time of delivery, your package will be sent to a nearby pickup location as assessed by the courier. If the initial location is full, it will be forwarded to an alternative location, which you will be informed about. If issues arise, please contact the courier’s customer service.
Deliveries are made on weekdays. Your order will be delivered within 1–14 business days after placing the order.
Certain items may have special delivery terms, which will be clearly stated prior to purchase.

Right of complaint

We offer a 2-year right of complaint in accordance with the Danish Sale of Goods Act. This applies to defects in materials and/or manufacturing. Depending on the situation, you may receive a full or partial refund. The right of complaint does not apply to defects or damages caused by incorrect use or handling of the product. You must file a complaint within a "reasonable time" after discovering the issue. Fragrants will cover return shipping costs to a reasonable extent.

For returns, complaints or use of the right of withdrawal, send to:
Fragrants
Hovedvejen 133, 4. floor, door TV
2600 Glostrup
Note: We do not accept packages sent COD (cash on delivery).

Use and Application of Our Products

None of our products should be ingested or sprayed into/on sensitive areas of the body, including but not limited to the eyes, nose, mouth, ears, intimate areas, etc.
We advise you to read the instructions on the perfume’s packaging regarding proper use. If the packaging is missing, damaged, unreadable, or in a language you do not understand, please contact the manufacturer directly before using the product.
If you have sensitive skin or other health-related concerns, or are unsure of these or other likewise conditions, we recommend consulting your doctor before using any perfume.

Prices

All prices on Fragrants' website are stated in Euro (€) and include Taxes/VAT and other applicable charges.

We reserve the right to change prices without prior notice.

We also reserve the right for sold-out items and pricing errors.

Refund

If a refund is necessary, it will be refunded to the same account as payment was made with.

General information

Fragrants
Lillekær 4, 6. TH
2610 Roedovre
Email: 

Right of withdrawal

You have a 30-day full return right on items purchased from our webshop, provided the packaging is unopened and the product unused, unless otherwise stated.

The withdrawal period begins from the day:

  • You receive the order.

  • You receive the last item in physical possession in the case of an order consisting of multiple items delivered separately.

  • You receive the last batch or part in physical possession in the case of delivery of goods in several lots/parts.

  • You receive the first item in physical possession in the case of regular delivery of goods over a specific period.

Return shipping costs are your responsibility.
You must notify us of your wish to return the order/product(s) within 30 days of purchase, and the return must be made no later than 14 days after that.
Notification must be sent by email to info@fragrants.eu.
Your message must clearly state that you wish to use your right of return.

Return address to be used is:

Fragrants
Hovedvejen 133, 4. floor, door TV
2600 Glostrup

If we receive a returned item with broken packaging/seal or signs of use, we reserve the right to charge for both the return shipment (if applicable) to us and a new shipment to the customer if they wish the item returned.

If we don’t receive a response or payment for these costs within 14 days of notification, the right to receive the item back lapses, and Fragrants reserves the right to retain the item.

You cannot return an item by simply refusing to accept the package without also clearly notifying us.

 

Items Exempt from the Right of Withdrawal

The following item types are not covered by the right of return:

  • Custom-made items or goods with a clearly personal touch.

  • Sealed items that, for health or hygiene reasons, are not suitable for return if the seal has been broken.

  • Goods that by nature are inseparably mixed with others upon delivery.

  • Items where the seal has been broken.

  • Services that have already begun with the consumer’s explicit consent and understanding that the return right ends once the service is completed.

  • Digital content not supplied on a physical medium, if execution has begun with the consumer’s prior express consent.

  • Newspapers, magazines, or periodicals (except for subscriptions).

  • Agreements made at public auctions.

  • Perishable or quickly expiring goods.

Returns

You must return your order without undue delay and no later than 14 days after notifying us of your return, or within 30 days of receiving the item initially.
You are responsible for the direct return shipping costs unless otherwise agreed with Fragrants.
When returning an item, make sure it is properly packaged.
Please include a copy of your order confirmation. The process will be faster if you also fill out and include our Return Form.
You bear the risk for the item from the moment it is delivered to you until we have received it back.
We do not accept parcels sent COD (cash on delivery).

Condition of the Item Upon Return

You are liable for any depreciation in the item's value caused by handling beyond what is necessary to determine the product's nature, characteristics, and functioning.

If the item has been tested or the packaging seal has been broken, it will be considered used.
This means that if you cancel the purchase, you may receive only a partial refund or none at all, depending on the product’s market value at the time of return.
To receive a full refund, the item must not be tested or unsealed.

Refunds

If you cancel your purchase, you will of course receive a refund of the amount you paid.
In the case of depreciation for which you are liable, that amount will be deducted from the refund.
If the right of return is exercised, we will refund all payments received for the product, including delivery charges (except any extra costs incurred by choosing a delivery method other than our standard option), without undue delay and no later than 14 days after we received notice of your decision. We will not cover the return charge.

Refunds will be made using the same payment method as the original transaction unless you have agreed otherwise.
We may withhold the refund until we have received the item back.

Privacy Policy

To complete a purchase with us on our website, we need the following personal information:

  • Name

  • Address

  • Email address

  • Phone number

  • Information about your purchase

  • Payment information

We process your personal data for the purpose of delivering the product to you and handling any inquiries related to your purchase.
Processing is carried out in accordance with Fragrants' Privacy Policy, where you can read more about how your data is handled, when it is deleted, and your rights as a data subject.

Complaints – Overview and Links

If you have a complaint about a product purchased in our webshop, you are welcome to contact Fragrants to seek a resolution. Alternatively, if you reside in Denmark, you can submit a complaint to:

The Danish Competition and Consumer Authority – Center for Complaint Resolution
Carl Jacobsens Vej 35
2500 Valby
Website: www.forbrug.dk

If you are a consumer residing in another EU country, you can submit your complaint via the European Commission's Online Dispute Resolution platform:
http://ec.europa.eu/consumers/odr/
When submitting a complaint, please provide our email address: info@fragrants.eu