Privacy policy

Privacy Policy

Personal Data

We only collect personal data when it is relevant to us and only if it is necessary for your activity with Fragrants.

When collecting, processing, and using your personal data, we always comply with all relevant legal regulations.

We will only retain your personal data as long as we are legally obligated to do so or as long as it remains relevant to the purpose for which it was collected.

Information We Collect

To purchase and receive a product or service from us, we need to collect certain personal data in order to process your order and provide you with our services. We may use cookies to track the contents of your shopping cart while you use our webshop.

We may collect information such as your name, email address, billing address, delivery address (if different), phone number, and payment details.

Fragrants collects and processes your personal data when you do the following:

  • Visit our website

  • Make a purchase on our webshop

  • Create a customer account

  • Subscribe to our newsletter

  • Review our website

  • Send us questions, complaints, or feedback

Data Controller

The data controller for the collection, processing, and use of your personal data on www.fragrants.eu is:
Fragrants ApS
Lillekaer 4, 6. floor, door TH
2610 Roedovre
Denmark

Legal Basis and Purpose

We collect your basic contact information, such as your name and address, in order to deliver the product or service you have purchased. We collect your email address to send you order confirmations and shipping updates.

When you pay for a product or service, we collect your name, card information, and IP address. This data is used solely for processing your payment and fulfilling the agreement. During payment, some of your data may be shared with PayPal or other likewise payment providers, including information necessary to complete or support the transaction, such as total purchase amount and billing details.

If you have given your consent during registration or elsewhere on our website, we will use your email address to send newsletters. You can subscribe and unsubscribe at any time. All newsletters contain an unsubscribe link. If the processing of your data is based on your consent, you have the right to withdraw your consent at any time.

If you choose not to provide the personal data required for a purchase, unfortunately, you will not be able to buy products from our website.

Your data (except your email address if consent has been given for newsletter use) will be deleted 3 years after you have received your product or service.

Other Recipients of Personal Data

We do not sell your personal data to third parties, and we do not transfer your data to countries outside the EU.

If you choose to leave a review of our website, your name and email address may be shared with the review platform Trustpilot or other users of our website.

Our website is hosted by Shopify, and our payment system is operated through Shopify Payments, which acts as our data processor. All personal data you provide on our website is stored in Shopify's data centers.

We use external service providers to help us deliver our services as efficiently as possible. These external providers act as data processors and may process personal data on our behalf. Our data processors only handle your data according to our instructions and in compliance with current legislation.

We have entered into data processing agreements with all our processors, which ensures that they comply with applicable data protection regulations.

Your Rights

As a registered user, you have several rights that we are obligated to fulfill at all times. You have the right to request the following:

  • Access to and correction of your personal data

  • Deletion of your personal data

You also have the right to object to our processing of your personal data and to file a complaint with a data protection authority.

If you no longer wish for us to process your personal data, or if you want to restrict our processing, you can send a request to:
info@fragrants.eu

Cookie & Privacy Policy

Introduction

When you visit our website, we collect information about you to customize and improve our content and enhance the relevance of the ads displayed. If you do not want information to be collected, you should delete your cookies and avoid further use of the site. Below we explain what data is collected, its purpose, and which third parties may have access to it.

Cookies

This website uses “cookies,” which are small text files stored on your device. They are used to recognize you, remember your settings, generate statistics, and target ads. Cookies cannot contain malicious code such as viruses.

If you delete or block cookies, ads may become less relevant or appear more frequently. Parts of the site may also stop functioning properly or become inaccessible.

Personal Data

Personal data includes all types of information that can, to some extent, be attributed to you. When you use our website, we collect and process a range of such data, for example, when you access content, sign up for our newsletter, participate in competitions or surveys, register as a user or subscriber, use our services, or make purchases via the website.

We typically collect and process the following types of information: a unique ID, technical data about your device (computer, tablet, or mobile), your IP address, geographical location, and the pages you click on (interests). If you explicitly consent and provide it yourself, we also process: name, phone number, email, address, and payment information. This typically happens when you create a login or make a purchase.

Security

We process your personal data securely and confidentially in accordance with applicable legislation, including the General Data Protection Regulation (GDPR) and the Danish Data Protection Act.
Your data will only be used for its intended purpose and will be deleted when no longer relevant.
We have implemented technical and organizational measures to prevent your data from being accidentally or unlawfully deleted, lost, disclosed, misused, or accessed by unauthorized persons.

Purpose

The data is used to identify you as a user, show you the most relevant ads, register your purchases and payments, and deliver the services you’ve requested, such as sending newsletters. The data is also used to optimize our services and content.

Retention Period

We store your data for as long as is legally permitted and delete it when it is no longer necessary.
The retention period depends on the nature of the data and the purpose of storage. Therefore, we cannot provide a general time frame for deletion.

Disclosure of Information

Data about your use of the website, ads you interact with, your geographic location, gender, age group, etc., may be disclosed to third parties to the extent that this information is known. See the section on “Cookies” above for details.

We also use third-party services for data storage and processing. These parties process data exclusively on our behalf and may not use it for their own purposes.

Disclosure of personal data such as name and email will only occur with your consent. We only use data processors within the EU or in countries that ensure adequate protection of your information.

Access and Complaints

You have the right to know what personal data we process about you, in a commonly used format (data portability). You may object to the use of your data at any time and withdraw your consent.
If the data we process is incorrect, you have the right to have it corrected or deleted.

You can contact us at info@fragrants.eu for any requests regarding your data.
If you wish to file a complaint about our data processing, you may contact the Danish Data Protection Agency.

If you no longer want us to process your personal data, or want us to limit the processing, please send us a request at the same email address.

Publisher

This website is owned and operated by:
Fragrants ApS
Lillekaer 4, 6. floor, door TH
2610 Roedovre
Email: info@fragrants.eu